Privacy Policy

Effective date: May 29, 2023

Rajarathina Digital Solutions Private Limited ("us", "we", or "our") operates the http://1superapp.com website and the 1SuperApp mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions
  • Service
    Service means the http://1superapp.com website and the 1SuperApp mobile application operated by 1SuperApp
  • Personal Data
    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data
    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies
    Cookies are small pieces of data stored on your device (computer or mobile device).
  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers)
    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User)
    Data Subject is any living individual who is using our Service and is the subject of Personal Data.
  • Content Delivery Network (CDN)
    A content delivery network, or content distribution network, is a geographically distributed network of proxy servers and their data centers. The goal is to provide high availability and performance by distributing the service spatially relative to end users.
Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

We also track your activities such as;

Your searches - To showcase more relevant keywords and results to you, and analyze trending keywords

Web and app pages you've visited - To track features used by you and recommend features that you've not used

We send push notifications to our apps. These push notifications inform users about the latest offers, new Organisation join invitations, Nearby blood donor requests. The users can disable push notifications anytime.

Background Location Data

We may collect and process background location data from your device. This data allows us to provide location-based features and enhance your user experience. Background location data refers to the information about your device's geographical location that is collected while our services are running in the background.

Delivery Partner - To share live location to ordered cutomers

Camera Data

With your explicit consent and only when required for specific features or functionalities, our applications may access and use the camera on your device. This enables you to capture photos or videos features provided by our services.

Delivery Partner - To capture delivery package to ensure trustablity

Personal information you can access

Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information: email address, mobile number, name, location and other preferences. This list may change as the Service changes. The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at support@1superapp.com or at Rajarathina Digital Solutions Private Limited, 3/98-5, Samayasangili, Agraharam, Pallipalayam, Namakkal Dt,TamilNadu, India - 638008.

You can add or update certain personal information on your account, such as name , mobile number and email address. When you update information, however, we often maintain a copy of the unrevised information in our records.

Upon your written request to support@1superapp.com, we will remove your Personal Information from our active user database provided that (a) you are current with all payment obligations, (b) we do not believe it reasonably necessary to keep such information for any pending legal action, and (c) we are under no obligation to retain such information. Please be aware that any unfulfilled subscriptions may be canceled without refund and you will have to re-register in order to use the Service. It is your responsibility to request a refund from us.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Content Delivery Network (CDN)
When you upload images to our CDN, we may collect and process the following types of personal information:
Uploaded Images: We store and process the images you upload to our CDN platform. These images may contain personal information if you have included it within the image file.
Metadata: We may collect and store metadata associated with the uploaded images, such as file names, file sizes, and upload timestamps.
Log Data: When you access or use our CDN services, our servers automatically record information provided by your browser or device, such as your IP address, browser type, referring/exit pages, and other usage details.
Use of Data
1SuperApp uses the collected data for various purposes:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
Content Delivery Network (CDN)
  • Storing and delivering the uploaded images to enhance the performance and availability of your content.
  • Analyzing usage patterns and optimizing content delivery on our CDN platform.
  • Providing technical support and troubleshooting assistance related to the image upload process.
  • Customizing and personalizing your experience with our CDN services.
  • Complying with legal obligations and resolving disputes.
  • Information Sharing and Disclosure
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), 1SuperApp legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

1SuperApp may process your Personal Data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law
Retention of Data

1SuperApp will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1SuperApp will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

1SuperApp will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data
Disclosure for Law Enforcement

Under certain circumstances, 1SuperApp may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
1SuperApp may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of 1SuperApp
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. 1SuperApp aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where 1SuperApp relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
  • Firebase
    Firebase is analytics service provided by Google Inc.
    You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: http://www.google.com/intl/en/policies/privacy/
    We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245. For more information on what type of information Firebase collects, please visit please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
  • Apple Store In-App Payments
    Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
  • Google Play In-App Payments
    Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
  • Razorpay
    Their Privacy Policy can be viewed at https://razorpay.com/privacy/
Content Delivery Network (CDN)
We may use third-party Service Providers to collect and optimized content delivery.
  • Amazon CloudFront content delivery network (CDN)
    Amazon CloudFront is a content delivery network operated by Amazon Web Services. Content delivery networks were created to provide a globally-distributed network of proxy servers to cache content, such as web videos or other bulky media, more locally to consumers, to improve access speed for downloading the content.
    CDN domains we use:
    • d1wp6m56sqw74a.cloudfront.net
    • dch5272es9fnp.cloudfront.net
    • dh680muq996v3.cloudfront.net
    • d3v8bqylemzs6q.cloudfront.net
    • d10o7dxx5vzel4.cloudfront.net
    For more information on the privacy practices of Amazon CloudFront content delivery network (CDN), please visit the Amazon AWS Services Privacy web page: https://aws.amazon.com/compliance/privacy-features/
  • Cloudflare CDN
    The Cloudflare CDN is a content delivery network with enterprise-grade speed and reliability.
    CDN domains we use:
    • cdnjs.cloudflare.com
    For more information on the privacy practices of Cloudflare CDN, please visit the Cloudflare CDN Privacy web page: https://www.cloudflare.com/privacypolicy/
Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 12. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: support@1superapp.com
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